Technical Support

CHS Technology Requirements

Students may use a computer, tablet, or other mobile device to access their courses and review lessons. A computer and software program such as Microsoft Office or Open Office will be necessary to complete required assessments in the courses.

Computer Specifications

For best performance, you should access Canvas with a computer that supports the most recent browser versions. It is recommended to use a computer five years old or newer with at least 1GB of RAM.

Operating System

Canvas only requires an operating system that can run the latest compatible web browsers. Your computer operating system should be kept up to date with the latest recommended security updates and upgrades.

Supported Browsers

JavaScript

JavaScript must be enabled to run Canvas

Canvas on Mobile Devices

The Canvas interface was optimized for desktop displays, so using small form factors such as phones may not be a pleasant experience in using Canvas. For the best user experience, please download the Canvas mobile applications. The Canvas mobile applications require Android 6.0 or later and iOS 13.0 or later.

Canvas offers limited support for native mobile browsers on tablet devices. For additional details, please reference the limited-support mobile browser guidelines.

iOS

  • Safari (default browser with limited Canvas support)
  • Chrome

Android

  • Chrome (default browser with limited Canvas support)*
  • Internet
  • Firefox

Internet Speed

  • Along with compatibility and web standards, Canvas has been carefully crafted to accommodate low bandwidth environments.
  • It is recommended to have a minimum Internet speed of 512kbps.

Screen Size

CHS Online courses are best viewed at a minimum resolution of 800 x 600. If you want to view Canvas on a device with a smaller screen, we recommend using the Canvas mobile app.

Screen Readers

  • Macintosh: VoiceOver (latest version for Safari)
  • PC: JAWS (latest version for Chrome and Firefox)
  • PC: NVDA (latest version for Chrome and Firefox)

Software

Software programs such as Microsoft Office, OpenOffice, and Google Docs & Sheets may be necessary to complete some assessments. Microsoft can be purchased at https://www.office.com or local retailers. OpenOffice works with many operating systems and is free to download – http://www.openoffice.org  You can learn more about Google Docs here, and Google Sheets here. 

Audio & Recording Device

Speakers or Headphones with microphone capabilities may be necessary to complete some assessments

Media Player

A media player may be necessary to playback recordings and video lessons. Most computers come equipped with a media player. If not, you may download a free media player here – www.real.com