Technical Support for Online High School
Students may use a computer, tablet, or other mobile device to access their courses and review lessons. A computer and software program such as Microsoft Office or Open Office will be necessary to complete required assessments in the courses.
Operating System
Canvas only requires an operating system that can run the latest compatible web browsers. Your computer operating system should be kept up to date with the latest recommended security updates and upgrades.
Supported Browsers for High School Courses Online.
If your browser does not update automatically, you can download your preferred browser in the browser’s download page:
- Chrome 81 and 83
- Firefox 75 and 76 (Extended Releases are not supported)
- Flash 29 and 30 (used for recording or viewing audio/video and uploading files)
- Internet Explorer 11 (Windows only—functionally supported; may exhibit slight visual differences from other browsers, but these differences do not restrict product functionality or accessibility)
- Edge 81 and 83 (Windows only)
- Respondus Lockdown Browser (supporting the latest system requirements)
- Safari 12 and 13 (Macintosh only)
INTERNET EXPLORER & MICROSOFT EDGE
CHROME
FIREFOX
SAFARI
Canvas on Mobile Devices
The Canvas interface was optimized for desktop displays, so using small form factors such as phones may not be a pleasant experience in using Canvas. For the best user experience, please download the Canvas mobile applications.
Since Canvas uses small elements of Flash, not all Canvas features may be supported on mobile devices, especially on iOS. However, Canvas offers limited support for native mobile browsers on tablet devices. For additional details, please reference the limited-support mobile browser guidelines.
Mobile Browsers
iOS
- Safari (default browser with limited Canvas support)
- Chrome
- Photon Flash Player (supports Flash)
Android
- Chrome (defult browser with limited Canvas support)*
- Internet
- Firefox
Internet Speed
Along with compatibility and web standards, Canvas has been carefully crafted to accommodate low bandwidth environments.
It is recommended to have a minimum Internet speed of 512kbps.
Screen Readers
- Macintosh: VoiceOver (latest version for Safari)
- PC: JAWS (latest version for Internet Explorer)
- PC: NVDA (latest version for Firefox)
- There is no screen reader support for Canvas in Chrome
Software
Software programs such as Microsoft Office, OpenOffice, and Google Docs & Sheets may be necessary to complete some assessments. Microsoft can be purchased at https://www.office.com or local retailers. OpenOffice works with many operating systems and is free to download – http://www.openoffice.org You can learn more about Google Docs here, and Google Sheets here.
Audio & Recording Device
Speakers or Headphones with microphone capabilities may be necessary to complete some assessments
Media Player
A media player may be necessary to playback recordings and video lessons. Most computers come equipped with a media player. If not, you may download a free media player here – www.real.com
